Terms and Condition policy

1. Introduction

Welcome to ESOF AppSec ADA CASA, provided by TAC Security. These Terms and Conditions govern your use of our services. By accessing or using ESOF AppSec ADA CASA, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Governing law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions.

3. Contact us

If you have any questions or concerns about these Terms and Conditions or our services, please
feel free to contact us at casasupport@tacsecurity.com.

4. Intellectual Property

All content and materials provided as part of ESOF AppSec ADA CASA services, including but not
limited to logos, trademarks, software, and documentation, are the property of TAC Security and
are protected by copyright and other intellectual property laws.

5. User Responsibilities

By using ESOF AppSec ADA CASA, you agree to:

• Provide accurate and complete information during registration and purchasing processes.
• Maintain the confidentiality of your account credentials and accept responsibility for all activities
  that occur under your account.
• Use our services only for lawful purposes and in accordance with these Terms and Conditions.

6. Service Description

ESOF AppSec ADA CASA offers application security assessment services aimed at ensuring compliance with ADA CASA (App Security Assessment) requirements. TAC Security provides various tiers of assessment plans tailored to meet different application security needs, as described on our website.

7. Limitation of Sucess Guarantee

TAC Security does not offer any guarantee of success or assurance of complete vulnerability elimination through ESOF AppSec ADA CASA services. While we strive to provide thorough assessments and assistance, the ultimate responsibility for security measures rests with the user.

8. Vulnerabilities Closure

Closure of identified vulnerabilities is not within the scope of TAC Security’s services. Our role is to conduct assessments and provide reports highlighting potential vulnerabilities. It is the user’s responsibility to address and remediate these vulnerabilities.

9. Disclaimer Regarding False Positive

TAC Security does not claim responsibility for false positives that may occur during vulnerability assessments. While we make every effort to minimize false positives, users should exercise their judgment in interpreting the assessment results.

10. No warranty of Results

There is no warranty of specific results associated with ESOF AppSec ADA CASA services. TAC
Security provides assessments based on available information and best practices in the industry,
but the effectiveness of these assessments may vary depending on various factors.

11. Refund Policy

Refund Policy for ESOF AppSec ADA CASA

1. Refund Eligibility:
   • Refunds are only applicable if a vulnerability scan has not been scheduled within 24 hours of signing up for ESOF AppSec ADA CASA services.
   • If a scan has been scheduled within this timeframe, the user is not eligible for a refund.
2. Upgrade Process:
   • Customers who have purchased one plan and wish to upgrade to another plan can do so by paying the price difference between the two plans.
   • Please contact our customer support team to initiate the upgrade process within 7 days of the original purchase.
   • We will assist you in upgrading to the desired plan upon receiving the remaining payment required for the upgraded plan.
3. Payment Gateway Issues:
   • In the event of a payment gateway failure or if a payment transaction is declined or interrupted:
     • Ensure that your internet connection is stable and retry the payment.
     • Check with your bank or card issuer to ensure there are no issues with your payment method.
     • If the payment continues to fail, do not attempt multiple transactions to avoid duplicate charges.
     • Contact our customer support team immediately with details of the failed transaction (transaction ID, date, amount).
   • We will investigate the issue and verify the status of the payment with our payment gateway and banks.
4. Refund Process for Failed Payments:
   • If your payment is deducted but the transaction fails to complete:
     • You will be eligible for a refund of the deducted amount.
     • Refunds will be processed promptly once the failed transaction is confirmed by our payment gateway and banks.
     • Refunds for failed transactions typically take 3-7 business days to reflect in your account, depending on your bank’s processing time.
5. Customer Support Assistance:
   • For any queries or assistance regarding failed payments and refunds, please reach out to our customer support team at casasupport@tacsecurity.com.
   • Provide as much detail as possible about the failed transaction to expedite the refund process.

Note: We strive to ensure a seamless payment experience, but technical issues may occasionally occur. Rest assured, we are committed to resolving payment failures promptly and processing refunds efficiently to minimize any inconvenience to our customers.

12. Vulnerabilities Closure

TAC Security is not responsible for the results of ESOF AppSec ADA CASA assessments or certifications. Additionally, our policies are subject to change at any time without prior notice. Users are encouraged to review these terms regularly for updates or modifications.

By using ESOF AppSec ADA CASA services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.